One Casino Privacy Policy

At One Casino, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit and use our platform at One Casino.com. We are committed to handling your data responsibly, in full compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR). Whether you are exploring our one casino bonus offers, completing your one casino sign up, or simply browsing our site, this policy applies to you.

Who We Are

We are One Casino Limited, a company incorporated in Malta under registration number C 73399. Our registered address is Level 8, The Centre, Ix-Xatt Ta' Tigne', Sliema, TPO 0001, Malta. Our VAT number is MT23164724. We operate under a Malta Gaming Authority (MGA) licence, MGA/B2C/327/2016, issued on 16 December 2016, and we hold a licence from the Danish Gambling Authority (Spillemyndigheden), reference J.nr. 20-18947. As the operator of One Casino online, we act as the data controller responsible for your personal information.

What Information We Collect

When you interact with our services — whether through the one casino app, desktop site, or mobile browser — we may collect the following types of personal data:

Information You Provide Directly

• Your full name, date of birth, and contact details (email address, phone number)
• Your residential address and proof of identity documents
• Financial information such as payment method details and transaction history
• Login credentials used for one casino login and account management
• Communications you send us via live chat, email at support@One Casino.com, or by phone
• Any information submitted when claiming a one casino bonus, one casino voucher code, or one casino promo code

Information We Collect Automatically

• Your IP address, device type, browser type, and operating system
• Pages visited, time spent on site, and gaming activity on our platform
• Cookies, tracking pixels, and similar technologies (see our Cookies section below)
• Geolocation data to verify eligibility and prevent restricted-country access
• Session data related to one casino online game play, including bets placed and outcomes

How We Use Your Information

At One Casino, we use your personal data for a number of legitimate purposes, including:

• Creating and managing your account, including processing your one casino sign up and one casino login credentials
• Verifying your identity and age in compliance with our regulatory obligations under the MGA and Danish Gambling Authority licences
• Processing deposits and withdrawals via accepted methods including Mastercard, Visa, and giropay
• Administering bonuses, including our welcome package, one casino no deposit bonus promotions, and Club One loyalty programme rewards
• Sending you communications about one casino bonus codes, promotional offers such as one casino 50 free spins or one casino 100 free spins, and account updates
• Complying with anti-money laundering (AML) and responsible gambling obligations
• Improving our platform, games, and customer support services
• Preventing fraud, abuse, and violation of our terms and conditions

Legal Basis for Processing

We process your personal data on the following legal grounds:

• Contract performance: Processing is necessary to provide you with our casino one services and fulfil our obligations to you as a registered player
• Legal obligation: We are required by law and our gaming licences to collect and retain certain data, including identity verification and transaction records
• Legitimate interests: We process data to operate our business securely, detect fraud, and improve our one casino online platform
• Consent: Where required, we will ask for your explicit consent before processing, particularly for marketing communications

Cookies and Tracking Technologies

Our One Casino platform uses cookies and similar technologies to enhance your experience, remember your preferences, and analyse site traffic. We use essential cookies (necessary for core functionality), analytical cookies (to understand how players use our site), and marketing cookies (to deliver relevant promotional content). You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of our services, including the one casino app and browser-based casino one login features.

Sharing Your Data

We do not sell your personal data to third parties. However, at One Casino, we may share your information with trusted partners in the following circumstances:

• Game providers: Including Evolution Gaming, NetEnt, Play'n GO, Relax Gaming, Thunderkick, Yggdrasil, and Edict (Merkur), to deliver our gaming services
• Payment processors: To facilitate secure deposits and withdrawals on One Casino.com
• Regulatory bodies: Such as the Malta Gaming Authority and the Danish Gambling Authority, as required by law
• Identity verification services: To confirm your identity and eligibility to play at our casino one platform
• IT and security service providers: Who support the operation of our systems and data infrastructure

All third-party processors are contractually bound to protect your data and use it only for the purposes we specify.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, and in accordance with our legal and regulatory obligations. As required by our gaming licences and applicable law, we typically retain account and transaction records for a minimum of five years following the closure of your account. After this period, we securely delete or anonymise your data.

Your Rights

As a user of One Casino, you have the following rights in relation to your personal data:

• Right of access: You may request a copy of the personal data we hold about you
• Right to rectification: You may ask us to correct inaccurate or incomplete data
• Right to erasure: You may request deletion of your data where it is no longer necessary for us to retain it
• Right to restriction: You may request that we limit how we process your data in certain circumstances
• Right to data portability: You may request a copy of your data in a structured, machine-readable format
• Right to object: You may object to processing based on our legitimate interests or for direct marketing purposes
• Right to withdraw consent: Where we rely on your consent, you may withdraw it at any time without affecting the lawfulness of prior processing

To exercise any of these rights, please contact us at support@One Casino.com. If you are unsatisfied with our response, you have the right to lodge a complaint with the Malta Information and Data Protection Commissioner or your local supervisory authority.

Security of Your Data

At One Casino, we implement robust technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. These include SSL encryption, secure server infrastructure, and strict internal access controls. We require enhanced verification for transactions exceeding EUR 2,000, adding an extra layer of protection for high-value activities on our platform. While we take every reasonable precaution, no data transmission over the internet can be guaranteed as entirely secure, and you use our services at your own risk in this regard.

International Transfers

Our operations are based in Malta, and your data is primarily processed within the European Economic Area (EEA). Where we transfer data outside the EEA — for example, to certain service providers — we ensure appropriate safeguards are in place, such as standard contractual clauses approved by the European Commission, to protect your information in accordance with GDPR requirements.

Children's Privacy

Our services are strictly for adults aged 18 or older (or the legal gambling age in your jurisdiction, whichever is higher). We do not knowingly collect personal data from minors. If we become aware that a person under the minimum age has provided us with personal information, we will take immediate steps to delete that data and close the associated account.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of significant changes by posting an updated version on our website at One Casino.com or by direct communication to your registered email address. We encourage you to review this policy periodically to stay informed about how we protect your data.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data at One Casino, please do not hesitate to reach out to us. You can contact our support team 24/7 via live chat on our website, by email at support@One Casino.com, by submitting a complaint to complaints@One Casino.com, or by calling us on +356 27782188. We are here to help and committed to resolving any concerns you may have regarding your privacy.