One Casino Terms and Conditions

Welcome to One Casino. These Terms and Conditions govern your use of our website and services at One Casino.com. By registering an account or using our platform, you agree to be bound by the rules set out below. We encourage you to read this document carefully before proceeding. If you have questions about any section, our support team is available 24/7 via live chat, email at support@One Casino.com, or by phone at +356 27782188.

1. About the Operator

We are One Casino Limited, incorporated in Malta under company registration number C 73399. Our registered address is Level 8, The Centre, Ix-Xatt Ta' Tigne', Sliema, TPO 0001, Malta. Our VAT number is MT23164724. We operate under licences issued by the Malta Gaming Authority (MGA), licence number MGA/B2C/327/2016, issued on 16 December 2016, and the Danish Gambling Authority (Spillemyndigheden), reference J.nr. 20-18947. Our regulatory framework ensures that One Casino online services meet the highest standards of player protection and responsible gambling.

2. Eligibility and Account Registration

To use our services at One Casino, you must meet the following requirements. We reserve the right to verify all information you provide and to suspend or close accounts where eligibility conditions are not satisfied.

• You must be at least 18 years of age, or the minimum legal gambling age in your jurisdiction, whichever is higher.
• You must reside in a country where online gambling is permitted under applicable local law.
• You may hold only one account per person, household, IP address, or shared device.
• You must not use VPN, proxy, or other IP masking tools to circumvent geographic restrictions.
• Players in Denmark are required to provide CPR/NemID verification and pass a ROFUS check before we activate their account.
• You must provide accurate, complete, and up-to-date personal information during the one casino sign up process.

We do not offer our services to residents of jurisdictions where online gambling is prohibited. By completing the one casino login process, you confirm that you meet all of the above eligibility criteria.

3. Account Security and Responsibility

You are solely responsible for maintaining the confidentiality of your login credentials. We strongly advise you not to share your mNP%Lr_Mqtfwl]1k with any third party. If you suspect unauthorised access to your account, contact us immediately. We will not be liable for any losses arising from unauthorised use of your account due to your failure to keep your credentials secure.

4. Deposits and Payment Methods

We accept deposits in the following currencies: EUR, CAD, and DKK. Our accepted deposit methods include Mastercard, Visa, and giropay. We do not accept cryptocurrency, cash, or cheque payments under any circumstances.

• There is no minimum deposit required to play on our platform.
• To qualify for your first withdrawal, a minimum deposit of EUR 10 (DKK 100 in Denmark; CAD 10 in Canada) must have been made.
• Deposits must be made from a payment account registered in your own name.
• Enhanced identity and source-of-funds verification is required for deposits or withdrawals exceeding EUR 2,000.

5. Withdrawals and Payout Policy

We process all withdrawal requests to the same payment method used for the original deposit where technically possible. Payouts are made exclusively to accounts registered to the same person as the One Casino account holder. We do not transfer funds to third-party accounts.

• Withdrawal requests are reviewed and either approved or declined within 5 working days.
• Sunday through Thursday, we check and process withdrawals daily between 21:00 and 23:00 CET, with funds transferred early the following morning.
• Transferred funds may take up to 48 business hours to appear in your account.
• We do not process bank transfers on weekends. Requests submitted on Friday or Saturday are queued and wired on Monday morning.
• Prior wagering of the deposited amount is required before a withdrawal can be initiated.
• The minimum withdrawal amount is approximately EUR 10–20 depending on your region and chosen payment method.

6. Bonuses and Promotions

At One Casino, we offer a range of promotional offers to both new and existing players. All bonuses are subject to specific wagering requirements and terms.

6.1 Welcome Bonus

Our one casino sign up bonus consists of a 100% first-deposit match. The wagering requirement is 35x the bonus amount. Your deposit is never captured as part of this offer, and there is no maximum cashout restriction. The maximum permitted bet while playing with bonus funds is EUR 5 per round.

6.2 Wagering Contributions

• Video slots and classic slots: 100% contribution towards wagering requirements.
• Live casino games: 20% contribution.
• Table games and all other game types: 0% contribution.
• Scratch cards may not be purchased using bonus funds.

6.3 Ongoing Promotions

We provide registered players with access to a Weekly Mail Bonus, which is a no-deposit cash bonus subject to 45x wagering, as well as free spins offers also carrying a 45x requirement, distributed via our Club One loyalty programme. Weekly deposit bonuses are also available at 35x wagering on the balance. Bonus codes, including one casino bonus codes and one casino voucher code offers, may be distributed via email or our promotional channels. These are subject to individual terms communicated at the time of the offer.

7. Club One Loyalty Programme

Our loyalty programme, Club One, rewards players for their continued activity on our platform. The programme features six tiers: Member, Special, Major, VIP, Famous, and Supreme. Players earn points by wagering on video slots, classic slots, and table games. Upon reaching a new status tier, a New Status Bonus is awarded, subject to 35x wagering. Full details of point accumulation rates and tier thresholds are available in the loyalty section of our website.

8. Games and Software

At One Casino, we offer a diverse library of games including video slots, classic slots, table games, live casino, bingo (Bingo Jockey format), scratch cards, and exclusive in-house titles. Our games are powered by leading providers including Evolution Gaming, NetEnt, Play'n GO, Relax Gaming (including Quickspin), Thunderkick, Yggdrasil, and Edict (Merkur). Live casino games are delivered in partnership with Evolution Gaming and NetEnt.

We make our platform available on desktop and mobile browsers, as well as via downloadable software. Our one casino app and mobile-optimised site ensure you can enjoy games across all major devices without compromising on quality or functionality.

9. Responsible Gaming

We are committed to promoting responsible gambling and providing a safe environment for all players. Our responsible gaming support is available 24/7. We offer a range of self-management tools including deposit limits, session limits, reality checks, self-exclusion, and cooling-off periods. If you believe your gambling may be causing harm, we urge you to contact us or use the self-exclusion options available through your account settings. Players registered in Denmark may also self-exclude via ROFUS at any time.

10. Prohibited Activities

We strictly prohibit the following conduct on our platform. Violation of any of the rules below may result in immediate account suspension, forfeiture of funds, and reporting to relevant authorities.

• Collusion, cheating, or use of automated software or bots during gameplay.
• Abuse of bonus offers, including opening multiple accounts to claim promotions more than once.
• Use of VPN or IP-masking tools to access our services from restricted jurisdictions.
• Providing false or misleading information during registration or verification.
• Any attempt to launder money or conduct financial fraud through our platform.

11. Amendments to These Terms

We reserve the right to update or amend these Terms and Conditions at any time. When material changes are made, we will notify registered players by email or via a notice on our website. Continued use of our services following such notification constitutes your acceptance of the revised terms. We encourage you to review this page periodically to stay informed of your rights and obligations.

12. Governing Law and Disputes

These Terms and Conditions are governed by the laws of Malta. In the event of a dispute, we encourage you to contact us first at complaints@One Casino.com so that we may attempt to resolve the matter directly. If a satisfactory resolution cannot be reached, the dispute may be referred to an approved Alternative Dispute Resolution (ADR) body recognised by the Malta Gaming Authority. All formal complaints are handled in accordance with our internal complaints procedure and applicable MGA regulations.

13. Contact Us

If you have any questions about these Terms and Conditions or your account at One Casino, we are here to help. You can reach our support team 24 hours a day, 7 days a week through the following channels:

• Live chat: available directly on our website
• Email: support@One Casino.com
• Complaints: complaints@One Casino.com
• Phone: +356 27782188

We value your trust and are committed to providing a transparent, fair, and enjoyable experience at One Casino. Thank you for choosing us.